FAQ
Frequently Asked Questions
What are your pieces made of?
Materials vary by piece, and each product page lists the material of that specific piece. We only call something sterling silver after we’ve confirmed it, and we won’t promise a finish will never tarnish unless we know it’s true.
How do I care for my jewelry?
- Take it off before showering, swimming, exercising or sleeping.
- Put on lotion, perfume and hand sanitizer before your jewelry, not after.
- Wipe gently with a soft, dry cloth.
- Store each piece on its own in a dry pouch or box so chains don’t tangle or scratch.
With daily wear, plated finishes can soften over time. A little care keeps the shine longer.
How do I choose the right size?
Each product page lists the length in inches and whether the piece is adjustable. To find a bracelet size, wrap a soft tape measure or a piece of string around the wrist just below the wrist bone, then add about half an inch for a comfortable fit. Not sure? Write to us before you order and we’ll help.
Which Bible translation do you use?
Every verse comes from the King James Version (KJV), quoted word for word.
Does my order come with a gift box or verse card?
Not at this time. Orders ship in simple protective packaging, ready for you to wrap your way. Each piece’s verse is shared on its product page, so you can write it in your card or add it to your gift message.
Can I add a gift message?
Yes. Write your note in the gift message box in your cart, and we’ll include it with your order.
Can I send it directly to someone?
Yes. Enter their name and address as the shipping address at checkout, and add a gift message in your cart so they know who it’s from.
How long does shipping take?
Orders are processed in 3–7 business days, and most U.S. orders arrive 7–12 business days after they ship. For Christmas delivery in the U.S., please order by November 27. See Shipping & Delivery.
Do you offer free shipping?
Yes, on U.S. orders over $50. For smaller orders, the shipping rate is shown at checkout.
What is your return policy?
Unused items in their original condition can be returned within 30 days of delivery. Please email us at eliteecompany25@gmail.com first for return instructions. Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect. Personalized items can’t be returned for change of mind. See our Refund Policy.
What if something arrives damaged or wrong?
We’re so sorry. Email eliteecompany25@gmail.com within 30 days of delivery with your order number and a photo, and we’ll send a replacement or a full refund at no cost to you.
Where do you ship?
We currently ship within the United States.
How can I reach you?
Email eliteecompany25@gmail.com. A real person reads every message, and we usually reply within 1–2 business days. You can also use our contact form.